What will happen to the user data on TomTom's side? For more information, see: Delete My TomTom account. If you want TomTom to remove your account, you can file a GDPR request form. Your TomTom account will remain as users may have other TomTom products linked to the same account. Once the services go offline, TomTom will remove both your personal and activity data. TomTom prioritises data safety and therefore we aim to be transparent on what happens to your data. You will have access to your sports data up until the end of the service, after which it will no longer be possible to log onto your TomTom Sports account. What will happen to the data on my TomTom Sports account? Can I still download runs, trails, courses, or music onto my watch through other providers? No, it will not be possible to sync your data with other websites. Can I still sync my TomTom Sports Watch data with other websites like Strava or Nike+ to track my progress? However, you might still be able to find accessories on other 3rd party websites or marketplace sites. Unfortunately, it will not be possible to order any accessories for your TomTom Sports watch, Golf watch, or Activity tracker through TomTom’s sales channels since we have discontinued all TomTom Sports-related products. See also: Upload a file from your computer to Strava (Strava support site) Can I still order an accessory? No this will no longer be possible through the TomTom Sports platforms, depending on the third party supplier you might be able to upload some of your previously downloaded data. Can I upload my data to other websites like Strava or Nike+ to track my progress? As TomTom will no longer support/improve the software or features of the device itself, you might experience issues with currently working functionalities in the future. As QuickGPS data will no longer be available it might take longer for your watch to obtain a GPS fix. Your device will keep its offline functions and thus can still be usable without tracking history. You will no longer have access to your online material through the web-app or smartphone app.Īs it will no longer have access to the online infrastructure, there will not be any more updates to the device and the activity history will no longer be logged online. Your TomTom device will no longer be able to synchronise with the TomTom platforms. TomTom would like to thank you for your trust in our products and will continue to offer products that will help you GO faster, smarter and further on the road. While the mobile app might still be functioning on your current phone, we cannot guarantee that will be the case in the future due to new software from your smartphone manufacturer. To avoid your storage filling up we suggest that you do not store activities on the product itself. You can store activities on your watch, however we suggest you switch off this functionality as you will not be able to delete this after the app has been discontinued. You may be able to still use your TomTom Sports watch, Golf watch or Activity tracker and see your activity statistics on your device itself, but you will no longer get updates or will not be able to sync your activities to the TomTom Sports platforms and applications. The TomTom Sports mobile app, Sports website, and Sports Connect desktop application will be discontinued and permanently removed.
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